Shipping Policy

Fast, Discreet & Reliable Shipping

At PrimeVibe, we know that discretion matters. Every order is shipped in plain, unmarked packaging with no indication of the contents or our brand name on the outside. Your privacy is protected at every step.

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. You will receive a confirmation email with tracking details once your order has been dispatched.

2. Shipping Times

Estimated delivery times vary by destination:

  • Middle East (UAE, Saudi Arabia, Kuwait, Bahrain) — 7–15 business days
  • Asia Pacific (Singapore, Hong Kong, Japan, Australia, etc.) — 10–20 business days
  • Europe — 10–20 business days
  • North America (US, Canada) — 10–20 business days
  • Rest of World — 14–25 business days

Delivery times are estimates and may vary due to customs processing, local postal delays, or peak periods.

3. Shipping Rates

We offer a flat international shipping rate displayed at checkout. Shipping costs are calculated based on your delivery region.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery status. Please allow 3–5 business days for tracking information to update after dispatch.

5. Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking your local customs regulations before ordering.

6. Discreet Packaging

All orders are shipped in:

  • Plain, sealed outer packaging with no brand markings
  • No product descriptions or images on the outside
  • A discreet billing descriptor on your bank statement

7. Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, please contact us at support@primevibestore.store with your order number. We will investigate and work to resolve the issue promptly.

8. Contact Us

For any shipping-related questions, reach out to us at:
📧 support@primevibestore.store

Effective Date: April 2026